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Job responsibilities
- Serve as the primary point of contact for assigned clients, addressing their inquiries and concerns promptly.
- Build and nurture long-term relationships with key stakeholders to enhance customer loyalty.
- Provide clients with regular updates on project progress, financial matters, and operational efficiency improvements.
- Client OPEX Approval Process Streamlining.
- Lead discussions with clients to address concerns, resolve disputes, and reach mutually beneficial agreements.
- Monitor payment schedules and ensure timely collection of outstanding balances from clients.
- Track and report key metrics related to OPEX approval times, negotiation success rates, and payment collection efficiency.
- From time to time, perform such tasks as may be reasonably assigned by the supervisor or other officers regardless of whether the same is related or not to his/ her position, depending on the Employer’s requirements.
Qualifications
- Education: Completed bachelor’s degree in business administration, marketing, or in any related field.
- Experience: 2-3 years of experience in marketing, sales, or client relations, preferably with exposure to operational expense (OPEX) processes.
- Good negotiation, communication and presentation delivery abilities.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively in a fast-paced environment.
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